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FAQ's

SHOPPING

What is the sizing method followed?

At Enaarah, we follow a standard size chart and carry XS to XL.

If you prefer a tailored kurta (set), or want a size up from XL, contact us at 8178588159 and we will reach out to you to take your order forward. You can reach out to us through our social media platforms as well.


What if I want a different size or a fitted look?

Yes, can be done! If you prefer a tailored kurta (set), or want a size up from XL, contact us at 8178588159 and we will reach out to you to take your order forward. You can reach out to through our social media platforms as well.

Kindly note that customising the fit will come at an additional cost.


Do I need to create an account to make a purchase?

Not necessarily. You can browse through the website and collections as a guest without an account and similarly to make a purchase, you can checkout as a guest. We would suggest to register with us (it's a quick process!) and you'll be able to enjoy the following benefits:
- Track your orders and review past purchases
- Save your contact information and card details (it's safe!) for an easier shopping experience on future purchases
- Redeem collected points over a certain time period
- Avail exclusive discounts given only to our loyal shoppers

To create an account, simply click on the Login icon, next to to the Search icon at the top right of the page to fill in your details


I have forgotten my password, what now?

If you don't remember your password, follow the 'FORGOT MY PASSWORD' instructions on the SIGN IN page.


My card has been charged more than once for the same purchase, what do I do now?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at enaarahindia@gmail.com, and we will resolve it for you. You can even drop us a message on our Facebook Page or Instagram. Our team with get in touch with you within 48 working hours to resolve any issues.

GIFTING

How do I gift a set or kurta to someone?

Simply select the style and add it to your cart. While you're checking out, there will be an option for 'ADD A GIFT MESSAGE', select it and write your personalised message in the space provided below. You can write a message if you'd like and we will have that sent with the kurta set, if you'd like to skip the message, you can. Make sure you type the correct address of where you want it delivered!


How do I avail a gift card?

On the GIFT IT page, select the amount you want to gift and add your email id or the recipient's email id. A unique code will be generated and emailed to the aforementioned id, which can be availed within 60 days from purchase, through the website. During your next checkout, there will be a box for applying a code, you can paste the code there and the amount will automatically be deducted.

DELIVERY

When will I receive my order?

Delivery can take up to 10 days from the day of purchase. You will be receiving an order number which you can track, we will keep you updated in case there is a delay.


How can I track my order?

Once you have placed your order, you will receive an order number via email and/or SMS. You can login on enaarahindia.com and check your order status under My Orders with your order number (provided you signed up and created an account with us).