Terms and Conditions
If you visit or shop at Enaarah, you accept these conditions. Please read them carefully. In addition, when you use any current or future service from Enaarah, you will be subject to the guidelines and conditions applicable to such service or business.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.
TERMS & CONDITIONS FOR SALE PERIOD
- There will be no exchange and no return on discounted products bought during the sale, unless there is a quality defect that has gone unnoticed from our end.
- Display pieces that have been tried in-store may be crushed or carry dust marks. These pieces do not count as defective, and will therefore not be eligible for exchange or return.
- If you receive a damaged product, please reach out to our Customer Care Service within 15 days of receiving your order, along with the original invoice of purchase.
- No other offer or discount can be clubbed with the sale. However, gift cards and credit notes can be applied.
- In case of any discrepancy in the pricing of a discounted product, the amount that appears on the Enaarah system will be deemed final.
- All duties and taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
- Goods & Service Tax / Sales Tax applicable on exports will be paid by Enaarah.
- All prices are inclusive of applicable taxes.
- All T&Cs mentioned here are over and above our standard T&Cs.
RIGHT TO CHANGE
Enaarah reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our website.
When you use any of our services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Enaarah owns all Intellectual Property Rights to and into the website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not ), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website belonging to Enaarah without obtaining authorization from it.
User shall not upload post or otherwise make available on the website any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. Enaarah does not have any express burden or responsibility to provide the users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the website, user warrants that the owner of such material has expressly granted Enaarah the royalty-free, perpetual, irrevocable, non- exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any Form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, and store or reproduce the material for that end user’s personal use. User hereby grants Enaarah, the right to edit, copy, publish and distribute any material made available on the website by the user. The foregoing provisions of Section 25 apply equally to and are for the benefit of Enaarah, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.
USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS
If you use the Website as Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. NICOBAR reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years. You are solely responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter- alia, to provide true, accurate, current and complete information about yourself as prompted by website registration form or provided by you as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, Enaarah has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.
As a condition of purchase, the website requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. The offers made in any promotional messages sent via emails /SMS/MMS shall be subject to change at the sole discretion of Enaarah and Enaarah owes no responsibility to provide you any information regarding such change.
You undertake not to host, display, upload, modify, publish, transmit, update or share any information that is contained on the website that: belongs to another person and to which you does not have any right to; is grossly harmful, harassing, blasphemous; defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; harm minors in any way; infringes any patent, trademark , copyright or other proprietary rights; violates any law for the time being in force; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
That in case it is found that you are in violation of these express conditions, you shall be solely responsible and shall face all legal consequences of the same by yourself and that Enaarah shall in no manner be held responsible for the same.
The price of our merchandise as mentioned on enaarahindia.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. Enaarah reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery charges which may include postal charges / shipment charges etc. That may be applicable for your country.
ORDER CANCELLATION BY ENAARAH
Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Enaarah reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Enaarah.
SHIPPING & PROCESSING FEE
Our shipping and processing charges are intended to compensate Enaarah for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information please refer to our Shipping & Payment Policy: (add link to shipping page)
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.
All payments made against the purchases /services on enaarahindia.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Enaarah. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.
Enaarah may employ PayPal and such other third party facilities, for payments on the website. Such payments can be made through the electronic transactions, as may be permitted by Enaarah which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.
1. Gift Card can be redeemed online at www.enaarahindia.com
2. Gift Cards cannot be used to purchase other Gift Cards
3. If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking.
4. Gift Cards will expire after 6 months from the date of issue and any corresponding unused balance shall be forfeited thereafter
5. Gift Cards cannot be redeemed for Cash or Credit
6. You are solely responsible for the safety and security of the Gift Cards
7. Gift Card number is confidential. In the event of any misuse of Gift Card due to loss of any such confidential details due to the fault of the purchaser, Enaarah shall not be responsible for the same and no refund can be issued
8. Validity of Gift Cards cannot be extended, new Gift Cards cannot be provided against the expired/unused Gift Cards
9. Gift Cards are a Prepaid Instrument subjected to regulations by Reserve Bank of India. Enaarah will be legally required to share the details of the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities.
10. Gift Cards and transaction undertaken using the Gift Card. The issuer is also required to share the Know Your Customer (KYC) details of the purchaser/ redeemer of the Gift Cards with RBI or such statutory authorities, as per statutory guidelines issued from time to time. Enaarah may contact the purchaser of the Gift Card in this regard
11. There is no fee or other charges associated with Gift Card purchase.
Enaarah endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Enaarah fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Enaarah may at its discretion charge you for additional shipping cost.
LOSS IN TRANSIT
Enaarah shall make all endeavours to deliver defect free products to the purchasers. Enaarah does not take title to any returned items purchased by the user unless the item is received by Enaarah. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Enaarah within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
Enaarah holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy
Products displayed on Enaarah attempts to be as accurate as possible. However, Enaarah does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Enaarah is not as described, your sole remedy is to contact Enaarah within 48 hours of receipt and Enaarah holds the right to provide a solution as per its discretion. Enaarah is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.
Products displayed/ sold on the Enaarah website are manufactured/procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.
PRODUCT PRICING DISCLAIMER
The prices displayed in our catalogues are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.
WARRANTIES & LIABILITY
All information, content, materials, products (including software) and other services included on or otherwise made available to you by Enaarah are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. Enaarah makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Enaarah, unless otherwise specified in writing.
Enaarah does not warrant that this website will be constantly available, or available at all or that any information on this website is complete, true, accurate or non-misleading.
We will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the website. You acknowledge, by your use of this Website, that your use of this website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that Enaarah shall not be liable for any damages of any kind related to your use of this website.
Though Enaarah shall make all endeavour to protect its websites from any viruses or other illegal use of its website. However, we do not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through the website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on website constitutes, or is meant to constitute, advice of any kind.
All the Products sold on website shall be solely governed by the Indian Laws. In the event we are unable to deliver such products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such products that could not be delivered to you. It is YOUR responsibility to ensure that the products purchased on this website is not restricted in your territory. Enaarah shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.
Enaarah will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.
If you have any questions regarding this, you can contact our Care Team at (add customer care number) or send us regular mail addressed to: email@example.com
We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Your obligation to pay the Payment Fees shall not be suspended during the pendency of such proceedings.
Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to firstname.lastname@example.org
The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.